All Labguru users can access how-to guides, reference docs, and troubleshooting steps in Labguru's Help Center.

Labguru Multichannel Support

Labguru support comes in a variety of channels enabling you to choose how you prefer to get assistance with any question or issue.

The Labguru Help desk -

In your Labguru account click on the Support section in the left-hand navigation bar and choose 'Help Desk'. You can search for articles and/or videos for any subject by entering one or several keywords into the search bar
Click on the smiley button at the bottom right of your screen
and 'Search for help' or click on the Help icon at the bottom of the pop-up.

Chat support -

Click on the smiley button at the bottom right of your screen then click on Send us a message to start a new chat.
You can click on the messages icon at the bottom of the pop-up to see any messages you've previously sent or that were sent by our team.

Email support -

If you think an email is better to describe your issue / question - you can always reach out to us at - [email protected]

Slack based support -

We have a dedicated Slack channel where you can ask our support team questions as well as consult with the community of Labguru users regarding anything you may be working on while using the API, workflows, or while designing dashboards for your account.

	Labguru basic package	API users	Labguru Advanced features
Help desk	✔	✔	✔
Chat support	✔	✔	✔
Email support	✔	✔	✔
Slack based support		✔	✔

Tips for Getting Quick Answers and Resolution

When submitting a question/issue, there are several steps you can take to help ensure that your issue is resolved efficiently:

Be specific: if a request reads “my experiment isn’t working,” support specialists cannot investigate the issue until they know which element isn’t working, or what you're seeing on your end that is different from the expected behavior.
Clarify with visuals and activity logs: it can be hard to describe an issue with words, particularly if it’s only happening on your browser, your device, or your office network. It's helpful to include screenshots, videos, GIFs, or even HAR files in your ticket when possible.
Support access: by default the support access function of your account is off so you may be requested to turn this on. This can only be done by the account owner in the settings page - just choose the date* by which you're willing to give out support staff access to your account in the dropdown, and click Save.

*Please give us at least a week's worth of access so that the issue can be addressed properly.